Privacy Policy

Last updated: 20 July 2026

This Privacy Policy explains how Listen Safely Studio collects, uses, stores and protects your personal information when you visit our website, purchase a digital product, register for a programme or contact us.

Our digital programmes and educational resources may be publicly presented as created by Latoya Shamiso.

1. Our contact details

Listen Safely Studio
Email: hello@listensafely.co.uk
Business correspondence address: 3rd Floor Suite, 207 Regent Street, London, England, W1B 3HH

Please use the email address above for questions about this Privacy Policy or how your personal information is handled.

2. The information we may collect

Depending on how you interact with us, we may collect:

  • Your name.

  • Your email address.

  • Your billing or correspondence address, where required.

  • Details of the product or programme you purchase.

  • Payment status, purchase date and transaction information.

  • Account, registration and programme-access information.

  • Emails, enquiries, complaints and customer-support communications.

  • Your email-subscription and marketing preferences.

  • Technical information such as your internet protocol address, browser, device type, login activity and website usage.

  • Information collected through cookies or similar technologies, where applicable.

Payment information is processed through our payment provider, Stripe. Listen Safely Studio does not intentionally collect or store your complete payment-card details.

3. Information about children

Our website, checkout and purchasing services are intended for adults.

The 7-Day Crown Check Connection Reset may discuss parenting and family relationships, but we do not knowingly collect personal information directly from children through the checkout or registration process.

Please do not provide unnecessary identifying information about your child when contacting us. This includes their full name, address, school, medical information or other sensitive personal details.

If limited information about a child is voluntarily provided as part of a customer-support enquiry, we will use it only where reasonably necessary to understand and respond to the enquiry.

4. Sensitive personal information

We do not routinely ask you to provide health information, ethnicity information, religious information or other special-category personal information.

Please avoid sending this type of information unless it is genuinely necessary.

Where sensitive information is provided, we may ask for your explicit consent before using it. Where it is not necessary for us to retain or use the information, we may delete or redact it.

5. How we collect your information

We may collect information when you:

  • Purchase a product or digital programme.

  • Complete a checkout or registration form.

  • Create or use an online account.

  • Access programme materials.

  • Subscribe to receive emails.

  • Contact us by email or through an online form.

  • Submit a question, complaint or support request.

  • Use our website or digital platform.

  • Accept, reject or manage cookies.

We may also receive limited information from service providers that help us operate our website, process payments, send emails and provide access to digital content.

6. How we use your information

We may use your personal information to:

  • Process and confirm your purchase.

  • Create and manage your account.

  • Provide access to purchased digital content.

  • Deliver programme emails and materials.

  • Send login, password and account messages.

  • Respond to enquiries, complaints and support requests.

  • Provide technical and customer support.

  • Maintain accurate financial, tax and business records.

  • Prevent fraud, misuse or unauthorised access.

  • Protect the security of our website, accounts and digital content.

  • Improve our products, services and customer experience.

  • Send marketing communications where you have consented or where sending them is otherwise permitted by law.

  • Comply with legal, regulatory and professional obligations.

7. Our lawful bases for using your information

Under UK data-protection law, we must have a lawful basis for processing personal information.

The lawful bases we may rely upon are:

Contract

We use your information where it is necessary to:

  • Process your purchase.

  • Set up your account.

  • Provide programme access.

  • Deliver the digital product or service you requested.

  • Respond to issues relating to your purchase.

Legal obligation

We may use and retain information where required to comply with:

  • Tax and accounting requirements.

  • Consumer-protection obligations.

  • Fraud-prevention requirements.

  • Court orders or other legal obligations.

Legitimate interests

We may use information where reasonably necessary for our legitimate business interests, including:

  • Operating and protecting our business.

  • Securing our website and digital platform.

  • Preventing fraud and misuse.

  • Responding to enquiries.

  • Improving our services.

  • Establishing, exercising or defending legal claims.

We will consider your rights and interests before relying on legitimate interests.

Consent

We may rely on your consent where you:

  • Choose to receive optional marketing emails.

  • Accept non-essential cookies.

  • Voluntarily agree to another optional use of your information.

You may withdraw your consent at any time.

8. Programme and service emails

When you purchase or register for a programme, we may send emails necessary to provide the service, including:

  • Purchase confirmations.

  • Receipts or payment notifications.

  • Login and account information.

  • Password-reset messages.

  • Programme lessons or delivery emails.

  • Important changes to the service.

  • Security or technical notifications.

  • Responses to support enquiries.

These operational messages are necessary to provide your purchase and are separate from optional marketing emails.

9. Marketing communications

We may send promotional emails, news or offers where you have provided consent or where sending them is otherwise permitted by law.

You may unsubscribe at any time by:

Unsubscribing from marketing will not prevent you from receiving essential messages concerning a purchase, account or programme access.

10. Who we may share information with

We may share limited personal information with trusted organisations that help us operate our services, including:

  • Systeme.io, which supports our website, checkout pages, email automation, account access and digital-product delivery.

  • Stripe, which processes customer payments.

  • Website-hosting, information-technology and security providers.

  • Email-delivery and communication providers.

  • Accountants, legal advisers or other professional advisers.

  • Government departments, tax authorities, regulators, courts or law-enforcement bodies where disclosure is legally required.

Service providers receive only the information reasonably required to perform their services.

Some service providers may also process information as independent data controllers under their own privacy policies.

We do not sell your personal information.

11. International transfers

Some of our service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal transfer mechanism and data-protection safeguards are in place.

These may include UK adequacy regulations, approved contractual safeguards or another lawful transfer mechanism.

12. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may include:

  • Purchase, payment, invoice and accounting records for the period required by UK tax and accounting laws.

  • Account and programme-access information while access remains active and for a reasonable period afterwards.

  • Customer-support correspondence until the matter has been resolved and for a reasonable period in case of a complaint or dispute.

  • Marketing information until you unsubscribe, withdraw consent or the information is no longer required.

  • Limited suppression information after you unsubscribe, so that we can continue to respect your request not to receive marketing.

  • Security and fraud-prevention information for as long as reasonably necessary to protect our services.

Information may be kept for longer where required by law or where reasonably necessary to establish, exercise or defend legal claims.

13. How we protect your information

We use reasonable organisational and technical measures to protect personal information against:

  • Unauthorised access.

  • Accidental loss.

  • Misuse.

  • Alteration.

  • Disclosure.

  • Destruction.

Access to personal information is limited to those who reasonably need it to provide or support our services.

However, no online platform, email service or electronic-storage system can be guaranteed to be completely secure.

You are responsible for keeping your password and account login information confidential.

14. Cookies and similar technologies

Our website and digital platform may use cookies or similar technologies.

Strictly necessary cookies may be used for functions such as:

  • Processing checkout activity.

  • Maintaining account login.

  • Providing security.

  • Remembering essential settings.

  • Delivering requested website functions.

Optional analytics, advertising or marketing cookies should only be placed where an appropriate choice or consent has been obtained.

You may manage available cookie choices through the website’s cookie controls and your browser settings.

15. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Ask for access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to erase your personal information.

  • Ask us to restrict how your information is used.

  • Object to certain uses of your information.

  • Ask to receive or transfer certain information in a portable format.

  • Withdraw consent where we rely on consent.

  • Complain about how your personal information has been handled.

These rights may be subject to legal limitations or exemptions.

To exercise a data-protection right, email hello@listensafely.co.uk.

We may need to confirm your identity before responding to your request.

16. Automated decision-making

We do not use your personal information to make decisions that produce legal or similarly significant effects through solely automated processing.

17. Complaints

Please contact us first if you have concerns about how your personal information has been handled. We will try to investigate and resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

18. Links to other websites

Our website or emails may contain links to websites operated by other organisations.

We are not responsible for the privacy practices or content of external websites. You should review the privacy policy of any external website before providing personal information.

19. Changes to this Privacy Policy

We may update this Privacy Policy where our services, service providers, legal obligations or data-processing activities change.

The latest version will be displayed on this page together with its updated date.

20. Contact us

For privacy questions or requests, please contact:

Listen Safely Studio
Email: hello@listensafely.co.uk
3rd Floor Suite, 207 Regent Street, London, England, W1B 3HH